Wait for a response from one of the Team Members. Even inexperienced users will quickly get comfortable.
A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.Īfter doing this, please reply back in this thread with a link to the new topic so we can close this one.ĭO NOT bump your new topic. SlimCleaner is a lightweight utility for removing all kinds of junk and broken files from your computer to help improve overall performance. Guide, were unable to create the logs, and describe what happened when you tried to create them. If you cannot produce any of the required logs.start the new topic anyway. Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Help, NOT here, for assistance by the Malware Response Team. In Step 6 there are instructions for downloading and running FRST which will create two logs.
Note: If you have Malwarebytes already installed, you don't need to install it again. Download and install the free version of Malwarebytes.
If malware is found then follow the last set of instructions. If you didn't intentionally install it then you should scan the computer for adware and malware.